Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the MIRU Home Care Platform ("MIRU", "we", "us"), a software platform used by home care agencies ("providers") to manage patients, caregivers, and billing. By creating an account or using MIRU, you agree to these Terms.

1. Who can use MIRU

MIRU is intended for home care agencies and their authorized staff (administrators, managers, receptionists, nurses, GDAs, and doctors), along with the patients and caregivers connected to a provider account. You must provide accurate information when registering and keep your account credentials confidential.

2. Purpose of the platform

MIRU is a software platform for care coordination, scheduling, documentation, and billing. It facilitates communication and record-keeping between a provider and their patients/caregivers — MIRU itself is not a home care agency, does not employ caregivers, and does not provide medical or clinical care directly. All care is provided by the provider you register or are connected to, who remains solely responsible for the quality, safety, and legality of the care delivered.

3. Provider and caregiver responsibilities

• Providers are responsible for verifying the qualifications, licensing, and background of their own caregivers and staff.
• Caregivers (nurses, GDAs, doctors) must only provide care within the scope of their training, license, and applicable law.
• Users are responsible for the accuracy of information entered into the platform, including patient details, care notes, and billing records.

4. Subscription & billing

Paid plans are billed on a recurring basis through our payment partner, Razorpay. Fees, plan limits, and billing cycles are shown at the time of purchase or upgrade. Subscriptions can be cancelled at any time from your account's billing settings; access continues until the end of the current billing period.

5. Data & privacy

Your use of MIRU is also governed by our Privacy Policy, which explains what information we collect and how it's used and protected. By using MIRU, you also agree to that policy.

6. Acceptable use

You agree not to misuse the platform, including attempting to access another provider's data, interfering with the platform's operation, or using it for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

7. Disclaimer & limitation of liability

MIRU is provided "as is." While we work to keep the platform reliable and secure, we do not guarantee uninterrupted or error-free service. MIRU is not liable for the acts or omissions of any provider, caregiver, or third party using the platform to deliver care.

8. Changes to these Terms

We may update these Terms from time to time. Continued use of MIRU after a change takes effect means you accept the revised Terms.

9. Contact

If you have questions about these Terms, contact us at miru.co.in/contact.