Privacy Policy

MIRU Home Care Platform ("MIRU", "we", "us") provides software that home care agencies ("providers") use to manage patients, caregivers, and billing. This page explains what information we collect, how we use it, and how we keep it safe — in plain language.

What we collect

• Account information — name, email address, and mobile number for provider staff, caregivers, and patients who use the platform.
• Care information — patient and care-plan details entered by a provider (e.g. diagnosis notes, care requirements, assignments) so that provider can deliver care.
• Contact/intake submissions — details submitted through a provider's public contact form or caregiver registration form (name, mobile, email, and the information relevant to that request).
• Billing information — subscription and payment status, processed through our payment partner, Razorpay. We do not store your card or bank details ourselves.
• Basic usage data — login timestamps and activity logs, used only for account security and support.

How we use it

• To operate your account and the features you use (patient management, scheduling, billing, care coordination).
• To send account-related emails — activation links, password setup, login codes, and notifications about your account.
• To respond to support requests and keep the platform secure and working correctly.

We do not sell your information, and we do not use it for advertising.

Who we share it with

• Your care provider — if you're a patient or caregiver, the agency you're connected to can see the information relevant to your care or employment with them.
• Service providers we rely on — our email delivery and payment processing (Razorpay) providers, strictly to deliver those services, not for their own marketing.
• We do not share your information with any other third party except where required by law.

How we keep it safe

• Passwords are never stored in plain text — they're hashed using industry-standard encryption.
• Access to patient and caregiver data is restricted to the specific provider (tenant) it belongs to.
• Login sessions use secure, expiring tokens; sensitive account actions (password resets, account activation) use time-limited, single-use links.

Cookies

We use a single essential cookie to keep you logged in. We don't use tracking or advertising cookies.

Data retention & deletion

We keep your information for as long as your account is active with a provider on the platform. If you'd like your data reviewed or removed, contact the provider you're registered with, or reach out to us directly using the contact details below.

Questions

If you have questions about this policy or how your data is handled, contact us at miru.co.in/contact.