These Terms & Conditions ("Terms") govern access to and use of the MIRU Home Care Platform ("MIRU", "we", "us"), a software platform used by home care agencies ("providers") to manage patients, caregivers, and billing. By creating an account or using MIRU, you agree to these Terms.

1. Who can use MIRU

MIRU is intended for home care agencies and their authorized staff (administrators, managers, receptionists, nurses, GDAs, and doctors), along with the patients and caregivers connected to a provider account. You must provide accurate information when registering and keep your account credentials confidential.

2. Purpose of the platform

MIRU is a software platform for care coordination, scheduling, documentation, and billing. It facilitates communication and record-keeping between a provider and their patients/caregivers — MIRU itself is not a home care agency, does not employ caregivers, and does not provide medical or clinical care directly. All care is provided by the provider you register or are connected to, who remains solely responsible for the quality, safety, and legality of the care delivered.

3. Provider and caregiver responsibilities

• Providers are responsible for verifying the qualifications, licensing, and background of their own caregivers and staff.
• Caregivers (nurses, GDAs, doctors) must only provide care within the scope of their training, license, and applicable law.
• Users are responsible for the accuracy of information entered into the platform, including patient details, care notes, and billing records.

4. Subscription & billing

Paid plans are billed on a recurring basis through our payment partner, Razorpay. Fees, plan limits, and billing cycles are shown at the time of purchase or upgrade. Subscriptions can be cancelled at any time from your account's billing settings; access continues until the end of the current billing period.

5. Data & privacy

Your use of MIRU is also governed by our Privacy Policy, which explains what information we collect and how it's used and protected. By using MIRU, you also agree to that policy.

6. Acceptable use

You agree not to misuse the platform, including attempting to access another provider's data, interfering with the platform's operation, or using it for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

7. Disclaimer & limitation of liability

MIRU is provided "as is." While we work to keep the platform reliable and secure, we do not guarantee uninterrupted or error-free service. MIRU is not liable for the acts or omissions of any provider, caregiver, or third party using the platform to deliver care.

8. Changes to these Terms

We may update these Terms from time to time. Continued use of MIRU after a change takes effect means you accept the revised Terms.

9. Contact

If you have questions about these Terms, contact us at miru.co.in/contact.

MIRU Home Care Platform ("MIRU", "we", "us") provides software that home care agencies ("providers") use to manage patients, caregivers, and billing. This page explains what information we collect, how we use it, and how we keep it safe — in plain language.

What we collect

• Account information — name, email address, and mobile number for provider staff, caregivers, and patients who use the platform.
• Care information — patient and care-plan details entered by a provider (e.g. diagnosis notes, care requirements, assignments) so that provider can deliver care.
• Contact/intake submissions — details submitted through a provider's public contact form or caregiver registration form (name, mobile, email, and the information relevant to that request).
• Billing information — subscription and payment status, processed through our payment partner, Razorpay. We do not store your card or bank details ourselves.
• Basic usage data — login timestamps and activity logs, used only for account security and support.

How we use it

• To operate your account and the features you use (patient management, scheduling, billing, care coordination).
• To send account-related emails — activation links, password setup, login codes, and notifications about your account.
• To respond to support requests and keep the platform secure and working correctly.

We do not sell your information, and we do not use it for advertising.

Who we share it with

• Your care provider — if you're a patient or caregiver, the agency you're connected to can see the information relevant to your care or employment with them.
• Service providers we rely on — our email delivery and payment processing (Razorpay) providers, strictly to deliver those services, not for their own marketing.
• We do not share your information with any other third party except where required by law.

How we keep it safe

• Passwords are never stored in plain text — they're hashed using industry-standard encryption.
• Access to patient and caregiver data is restricted to the specific provider (tenant) it belongs to.
• Login sessions use secure, expiring tokens; sensitive account actions (password resets, account activation) use time-limited, single-use links.

Cookies

We use a single essential cookie to keep you logged in. We don't use tracking or advertising cookies.

Data retention & deletion

We keep your information for as long as your account is active with a provider on the platform. If you'd like your data reviewed or removed, contact the provider you're registered with, or reach out to us directly using the contact details below.

Questions

If you have questions about this policy or how your data is handled, contact us at miru.co.in/contact.